[Your Company Name] (“we”, “our”, or “us”) provides a platform-as-a-service (PaaS) solution that enables merchants to create and manage ecommerce websites (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform or visit any site powered by our technology.
1. Information We Collect
We collect two types of information:
- Information from Merchants who use our platform to build their online stores.
- Information from Customers who interact with stores built on our platform.
A. Information from Merchants
When a merchant signs up or uses our service, we collect:
- Account Information: Name, email address, company name, billing address, and phone number.
- Payment Information: Credit card details or payment gateway credentials (processed by secure third-party providers).
- Store Data: Product listings, customer records, order history, and store preferences.
- Usage Data: Analytics on how merchants use our platform, including IP address, browser type, and activity logs.
B. Information from End-Users (Shoppers)
We process (on behalf of the merchant):
- Personal Information: Name, email, shipping address, billing details, and contact information.
- Transactional Data: Orders, payment method (tokenized by third-party processors), and purchase history.
- Device & Log Data: IP address, browser type, device identifiers, cookies, and session data.
2. How We Use Your Information
We use information for the following purposes:
- To provide and maintain the Service.
- To communicate with merchants and provide support.
- To monitor, secure, and improve the performance of our platform.
- To process payments and prevent fraud.
- To comply with legal obligations.
Note: We process end-user data on behalf of our merchants and act as a data processor (under GDPR or equivalent roles under other privacy laws).
3. Sharing of Information
We do not sell personal information. We may share information:
- With service providers (e.g., payment gateways, analytics providers, hosting partners) under strict confidentiality agreements.
- With authorities if required by law or to protect our legal rights.
- In business transfers, such as mergers, acquisitions, or sale of assets.
4. Cookies and Tracking Technologies
We and our partners use cookies and similar technologies to:
- Authenticate users
- Store preferences
- Analyze traffic and usage patterns
- Serve relevant advertisements (only if applicable)
You may adjust your browser settings to refuse cookies; however, some features may not function properly.
5. Data Retention
We retain merchant and end-user data as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Merchants may request deletion of their account and data.
6. Security
We implement industry-standard technical and organizational measures to protect personal information, including encryption, firewalls, and access controls. No system is 100% secure, so we cannot guarantee absolute security.
7. International Data Transfers
We may store or process your data in countries outside your own. Where required, we implement safeguards such as Standard Contractual Clauses (SCCs) for cross-border data transfers.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict data processing
- Withdraw consent (where applicable)
- File a complaint with a data protection authority
Merchants can access and update their data in the platform dashboard. End-users should contact the relevant merchant directly.
9. Children’s Privacy
Our Service is not intended for children under 13 (or the age defined by your jurisdiction). We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this policy periodically. We will notify merchants of significant changes via email or dashboard notification. Continued use of the service indicates acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
[Your Company Name]
Email: [privacy@yourcompany.com]
Address: [Company Address]
Phone: [Optional]